Frequently Asked Questions

We use the leading provider of secure services for our servers, Amazon AWS. They have been audited to the highest standards of security compliance and are used by organisations such as the US government and the BBC. We use 128-bit encryption to ensure that data transferred from devices to our cloud infrastructure is done so securely. We are committed to ensuring that our clients data is secure and accessible only to them. Find more “technically-phrased” information here: https://aws.amazon.com/security/

All the API traffic between is secured by HTTPS/SSL and the data access is secured using OAuth2, which is one of the main industry standards for securing APIs.

You can create, access and update reports on the web portal from any device such as a smartphone, tablet or desktop computer, however if you need to add annotations to your images or work offline, you will still need to use the iOS app which required an iPhone or iPad with iOS 8 or higher.

Yes. Articheck upgrades operate just like any other smartphone app, and will come directly to your device when an update is available on the App Store. Just to double check, go to iPhone/iPad Settings → iTunes and App Store → Automatic Downloads. The web portal is also automatically updated.

No. Articheck is a closed system, and other people will only see reports if you purposefully share them (i.e. for loans, travelling exhibitions, etc.).

Yes. You don’t need a wifi connection to create, save or finish a report. You’ll just need to connect in order to upload it and create a PDF version (by hitting the ‘View the PDF’ button).

You can access them within Articheck (as an Articheck file) in the app or web portal (from any device or location), or export them as PDFs. Please be aware that once the report leaves Articheck’s secure environment, you should take extra precautions to protect your PDFs and ensure they are stored in a protected area.

You can update your reports from the web portal or the app. Simply search to find the report, tap on it and hit ‘Update Report’. This will create a new version of the report that is open for editing, and keep the historic details locked for editing.

Technically, you can add as many images as you’d like to your reports.  However, the more images you add, the longer the report will take to download, which can interrupt your workflow.  It is recommended to try and limit each report to 50 images at most.  If a single report requires more than 50 photos, it is best to create multiple versions for the same object and label them as such (i.e. ‘TITLE’ 1 of 3, ‘TITLE’ 2 of 3, etc.).

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